WE ARE PROUD TO USE FRESH FISH IN OUR RESTAURANTS, WHICH IS ALWAYS SOURCED FROM SUSTAINABLE WATERS. 

OUR FISH IS ALWAYS DELIVERED FRESH EACH MORNING (7 DAYS A WEEK) FROM THE LOCAL DOCKS. 

IF YOU’D LIKE TO KNOW MORE ABOUT OUR SOURCING POLICY PLEASE VISIT THE ‘SOURCING POLICY’ SECTION OF OUR WEBSITE. 

OUR SOURCING BOARD TELLS YOU PRECISELY WHERE OUR FISH WAS CAUGHT AND THE NAME OF THE BOAT. 

ON RARE OCCASIONS, DUE TO POOR AVAILABILITY AND BAD WEATHER, WE MAY HAVE TO USE FROZEN AT SEA FILLETS. ON THESE RARE OCCASIONS WE WILL ALWAYS NOTIFY OUR CUSTOMERS AND UPDATE OUR SOURCING BOARD APPROPRIATELY.

NO. PAPA’S ONLY USES FRESH CUT CHIPS, WHICH HAVE BEEN DELIVERED AS WHOLE POTATOES FROM LOCAL FARMERS EACH MORNING. 

ONCE DELIVERED OUR POTATOES ARE WASHED, PEELED AND THEN CHIPPED BEFORE WE FRY THEM. 

OUR SOURCING BOARD WILL ALWAYS STATE THE VARIETY OF POTATO AND THE FARM WHERE EACH CROP WAS GROWN.

IF YOU WOULD LIKE TO LEARN MORE ABOUT OUR INGREDIENTS PLEASE VISIT THE ‘ABOUT OUR FOOD’ SECTION OF THE WEBSITE.

WE LOVE SUPPORTING LOCAL AND NATIONAL CHARITIES. EACH YEAR WE DONATE THOUSANDS OF POUNDS TO WORTHY CAUSES. WE RECEIVE HUNDREDS OF REQUESTS FOR SPONSROSHIPS AND CHARITABLE DONATIONS EACH WEEK. UNFORTUNATELY, IT ISN’T ALWAYS POSSIBLE FOR US TO PROVIDE SUPPORT FOR EACH REQUEST WE RECEIVE. THIS DIFFICULT DECISION IS LEFT TO OUR HEAD OFFICE TEAM.

IF YOU WOULD LIKE TO MAKE A REQUEST THEN FILL OUT THE CONTACT FORM ABOVE. 

OUR TEAM WILL ONLY RESPOND TO APPLICATIONS WHICH HAVE BEEN SUCCESSFUL. 

IF YOU HAVE BEEN UNSUCCESSFUL PLEASE DON’T LET THIS DETER YOU FROM MAKING FUTURE APPLICATIONS.

TO FIND OUT MORE ABOUT APPLYING TO JOIN OUR AWARD WINNING AND HARD WORKING TEAM PLEASE VISIT THE ‘CAREERS AT PAPA’S’ SECTION OF THE WEBSITE WHICH CAN BE FOUND UNDER THE MAIN MENU. 

YOU CAN FILL OUT AN APPLICATION FORM ONLINE A MEMBER OF OUR TEAM WILL RESPOND IF YOUR APPLICATION HAS BEEN SUCCESSFUL. 

WE RECEIVE HUNDREDS OF APPLICATIONS EACH MONTH, AS SUCH, WE ARE UNABLE TO PROVIDE FEEDBACK FOR UNSSUCCESSFUL APPLICATION.

WE ALSO RECOMMEND YOU VISIT OUR RESTAURANTS DIRECTLY AND SPEAK WITH A MEMBER OF OUR MANAGEMENT TEAM WHO WILL ASSIST YOU WITH YOUR APPLICATION.

WE ARE PROUD TO SERVE GLUTEN FREE MEALS ACROSS OUR RESTAURANTS EVERY DAY OF THE WEEK. 

OUR RESTAURANTS WILL ALWAYS HAVE A SELECTION OF GLUTEN FREE STARTERS, MAIN COURSES AND DESSERTS. 

GLUTEN FREE MEALS ARE ALWAYS COOKED IN SEPARATE PANS, WITH SEPARATE UTENSILS AND CHEFS TO ENSURE NO CHANCE OF CROSS CONTAMINATION. 

PLEASE NOTE: WHILST WE ENDEAVOUR TO PROVIDE GLUTEN FREE MEALS EVERYDAY – WE ALWAYS RECOMMEND CONTACTING YOUR LOCAL RESTAURANT PRIOR TO VISITNG TO ENSURE THERE IS NO RESTRICTIONS AND NO TECHNICAL ISSUES WHICH ARE PREVENTING THEM FROM PREPARING GLUTEN FREE MEALS ON THE DAY OF YOUR VISIT.

PAPA’S DOES ALLOW REGISTERED GUIDE DOGS IN THE RESTAURANT AND THE TAKEAWAY. 

UNFORTUNATELY, WE ARE UNABLE TO ALLOW DOMESTICATED ANIMALS IN THE RESTAURANT AREA – HOWEVER, EACH RESTAURANT WILL ENDEAVOUR TO ACCOMMODATE ANY DOMESTICATED DOGS IN AN OUTDOOR OR OTHER SUITABLE SEATING AREA.

UNFORTUNATELY, WE ARE UNABLE TO ALLOW DOMESTICATED ANIMALS IN THE RESTAURANT AREA – HOWEVER, EACH RESTAURANT WILL ENDEAVOUR TO ACCOMMODATE ANY DOMESTICATED DOGS IN AN OUTDOOR OR OTHER SUITABLE SEATING AREA.

PAPA’S DOES ALLOW REGISTERED GUIDE DOGS IN THE RESTAURANT AND THE TAKEAWAY. 

WE ARE ALWAYS ABLE TO ASSIST YOU IN AMENDING A RESERVATION. 

TO ENSURE THIS IS DONE CORRECTLY AND ACCURATELY, WE RECOMMEND CALLING YOUR LOCAL RESTAURANT DIRECTLY AND SPEAKING WITH A MEMBER OF MANAGEMENT WHO WILL ASSIST YOU. 

IF YOU ARE CANCELLING A RESERVATION THIS CAN BE DONE BY CALLING THE RESTURANT DIRECTLY OR USING THE LINK IN YOUR CONFIRMATION EMAIL.

YOU SHOULD RECEIVE AN EMAIL ONCE YOUR RESERVATION HAS BEEN CONFIRMED. 

IN THE UNLIKELY EVENT THAT YOUR RESERVATION HAS BEEN REJECTED, YOU WILL RECEIVE AN EMAIL OR CALL FROM A MANAGER TO EXPLAIN THE REASON WHY WITHIN 24 HOURS OF MAKING THE BOOKING. 

IF YOU HAVE NOT RECEIVED ANY EMAILS FROM PAPA’S WE RECOMMEND CALLING THE RESTAURANT YOU BOOKED AT. THE MOST COMMON CAUSE FOR THIS IS OUR CONFIRMATION EMAILS BEING MARKED AS SPAM OR BEING COMPLETELY REJECTED BY YOUR EMAIL PROVIDeR.